As I write this, the decimating effects of the coronavirus are coming into full view. None of us are escaping unscathed. My deepest hope is that you and your family are well.
Early on, we decided that our priority was the safety and ongoing support of our people and customers. I couldn’t be prouder of our team, and the commitment they’ve shown our customers and community. For that reason, we’ve taken a number of steps. By way of example, we’ve adopted strict precautions when entering customers’ homes for necessary repairs and maintenance. Many of our team members are themselves working from home, and being exceptionally responsive. I am likewise thankful for the appreciation our customers have shown them, and the precautions you have taken to keep both them and yourselves safe.
Of course, all of this is extremely fluid. I wish you and your family the best, and look forward to brighter days and seeing you soon.